This involved a business support function within a large organisation which was going through a major cost reduction programme across every area of the business from the CEO’s office to the mail room.
An analysis of resource levels and work inputs/outputs was undertaken together with agreeing a service level agreement with the operational business.
This enabled a transparent cost benefit analysis to be undertaken which identified that the business was not using this support function correctly and certainly not efficiently.
Agreement was reached with the business to scale down the service and agree a process on how to use the support function more cost effectively.
- 15% year on year cost saving achieved.
- Improved business understanding.
- Transparent costings and recharge process agreed.