Customer Experience Case Studies 2019-10-15T08:45:01+00:00

Case Studies

Customer Experience

Customer Loyalty

A client was keen to enhance the branding and image of their organisation to ensure that the experience their customers received was consistent and high quality.

We worked with the organisation to review the range of processes and engagement approaches that the business used to ensure that regardless of where the […]

Complaints Handling

Our client commissioned a series of workshops for its customer service staff following a review of its quarterly customer complaints.

The idea behind the workshops was to explore issues from a range of perspectives including the customer, team member and organisation. The interactive sessions examined through role play […]

Improving Customer Satisfaction and Complaints Handling

We hosted a series of workshops for different cohorts for a business that had experienced exponential growth over a short period. Customer complaints had increased but staff were also becoming stressed at the volume of complaints they were dealing with and struggling how to respond to clients.

We took time to […]


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