Customer Loyalty

A client was keen to enhance the branding and image of their organisation to ensure that the experience their customers received was consistent and high quality.

We worked with the organisation to review the range of processes and engagement approaches that the business used to ensure that regardless of where the customer entered the business, the interaction they received was positive.


Outcome

  • Staff had an increased awareness of how their behaviours could impact on the experience that they customer had.
2019-10-15T08:47:24+00:00 Case Studies, Customer Experience|