Home 2019-10-15T08:45:02+01:00


Operating across the UK we are an independent business and dispute resolution consultancy with expertise and experience across the private, public and third sectors.



We specialise in working with clients to help diagnose problems, design bespoke solutions and resolve conflict to improve organisational performance. We always go the extra mile for our clients.



We value our clients and pride ourselves on being approachable, discrete and engendering trust. Offering pragmatic, honest advice that delivers exceptional outcomes.


Watch Our Videos




Organisational Development
Change management
Culture development
Executive coaching
Talent management
Team effectiveness
Customer Experience
Customer satisfaction
Complaints handling
Customer loyalty
Business Strategy
Business planning
Cost reduction
Mergers & acquisitions
Performance improvement
Process redesign
Dispute Resolution
Commercial mediation
Workplace mediation
Resilience training

Keeping you up to date


Sign up

I found Jo very engaging and genuinely interested in helping me not only improve as a person, but also as an employer.  Given the geographical distance between us, we balanced initial face-to-face meeting with Skype… Read more “Coaching”

I was introduced to Jayne through a mutual friend in the corporate world and I will always be grateful for that introduction. I am a Senior Manager at a large organisation and although pretty successful… Read more “Coaching”

Senior Manager, Public Body

By working with Jo, I feel like I have been on a journey that has led to a change in how I think about both myself and my role.  In particular the focus on how… Read more “Coaching”

Jo recently worked with me, my senior management team and extended team on a very rare opportunity for two days away.  It was arranged at very short notice, with not much time for preparation, apart… Read more “Organisational Development”

Mairi O’Keefe, MBE, Chief Executive, Leuchie House

MacLennan Norman’s enthusiasm and passion for the subject was very engaging.

HR Business Partner, Leonardo

It was during a cross roads in my career that I met Jo and her enthusiasm and energy were inspiring. At what was a particularly confusing time, Jo offered clarity and structure to my thinking… Read more “Coaching”

Kirsty Livingstone, Former Corporate Banking Regional Director

I worked with Jo over the course of a number of weeks as I felt I needed some professional space to consider a new direction for my organisation. The coaching experience was very valuable in… Read more “Executive Coaching”

CEO, Heriot-Watt University Student Union

I found MacLennan Norman a highly skilled, professional organisation. Their tailored and personalised approach was invaluable in helping me on my job search. I particularly valued the comprehensive support in CV development, mock interviews and… Read more “Coaching”

Aitzaz Malik, Visitor Experience Coordinator National Museum of Flight

“Jo has been wonderful since the very first email. She is an amazing listener and her ability to read between the lines and analyse situations is very inspirational. Jo’s personality is also so refreshing to… Read more “Coaching”

“I worked with Jo over a six month period as I felt I needed some external perspective on a new role and change in direction for me. The coaching experience was really helpful , as… Read more “Coaching”

Jo’s guidance and support in helping us sift candidates and ask insightful outsider perspective questions at interview stage was very much welcomed

Senior Manager, Third Sector

The discussion of how to implement the learning topics into my working environment was second to none. MacLennan Norman’s understanding of conflict and ways to resolve to allow both parties win/win was very beneficial.

Senior Property Manager, Scottish Property Agents

“Jo has an ability to help people to find some positive in what has been going on, and focus on tasks that can be accomplished so that there can be some sense of achievement. She… Read more “Coaching”

The use of role playing was very useful to see techniques in action.

Communications Executive, Food and Drink Federation Scotland

I found this coaching experience fantastic! The sessions have been very focused and the support given invaluable.  Jo is so easy to open up to and the benefits of working with an external coach are… Read more “Coaching”

Alan Moir, Marketing Manager, Teaching English as a Foreign Language (TEFL)

Jo and Jayne provided a very informative, not to mention entertaining, session on mediation for our lawyers. The training really got into the nitty gritty of mediation, and highlighted the significant benefits of this alternative… Read more “Alternative Dispute Resolution”

Caroline Clark, Professional Support Lawyer, Burness Paull

I am very pleased to provide a testimonial for Jo. Jo was contracted by the Commissioner’s office in scoping the task, and the initial stages of implementation of a change management process including the whole… Read more “Change Management”

Tam Baillie, Former Scottish Commissioner for Children and Young People

We asked Jo to facilitate our strategy day in October 2016. Jo responded flexibly to the development on the day, and did a great job subtly steering the discussion and challenging some of our thinking,… Read more “Facilitation”

Anna Chworow Former Chair, Take One Action

Alzheimer Scotland has been extremely pleased and very well supported by the skilled and knowledgeable practice from MacLennan Norman Consultancy. Jo MacLennan has helped support key areas of our organisation through complex and demanding change… Read more “Change Management”

Henry Simmons, Chief Executive, Alzheimer Scotland


"Jo’s skills and experience as an organisational development specialist and accredited mediator allow her to lead large scale complex change programmes"


"Jayne has a wealth of FTSE 300 board level executive and non-executive director experience."


We work as a single team to ensure our clients receive the highest quality advice possible