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Operating across the UK we are an independent business and dispute resolution consultancy with expertise and experience across the private, public and third sectors.



We specialise in working with clients to help diagnose problems, design bespoke solutions and resolve conflict to improve organisational performance. We always go the extra mile for our clients.



We value our clients and pride ourselves on being approachable, discrete and engendering trust. Offering pragmatic, honest advice that delivers exceptional outcomes.


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Organisational Development
Change management
Culture development
Executive coaching
Talent management
Team effectiveness
Customer Experience
Customer satisfaction
Complaints handling
Customer loyalty
Business Strategy
Business planning
Cost reduction
Mergers & acquisitions
Performance improvement
Process redesign
Dispute Resolution
Commercial mediation
Workplace mediation
Resilience training

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Jo recently worked with me, my senior management team and extended team on a very rare opportunity for two days away.  It was arranged at very short notice, with not much time for preparation, apart… Read more “Organisational Development”

Mairi O’Keefe, MBE, Chief Executive, Leuchie House

The use of role playing was very useful to see techniques in action.

Communications Executive, Food and Drink Federation Scotland

We asked Jo to facilitate our strategy day in October 2016. Jo responded flexibly to the development on the day, and did a great job subtly steering the discussion and challenging some of our thinking,… Read more “Facilitation”

Anna Chworow Former Chair, Take One Action

I worked with Jo over the course of a number of weeks as I felt I needed some professional space to consider a new direction for my organisation. The coaching experience was very valuable in… Read more “Executive Coaching”

CEO, Heriot-Watt University Student Union

I am very pleased to provide a testimonial for Jo. Jo was contracted by the Commissioner’s office in scoping the task, and the initial stages of implementation of a change management process including the whole… Read more “Change Management”

Tam Baillie, Former Scottish Commissioner for Children and Young People

Alzheimer Scotland has been extremely pleased and very well supported by the skilled and knowledgeable practice from MacLennan Norman Consultancy. Jo MacLennan has helped support key areas of our organisation through complex and demanding change… Read more “Change Management”

Henry Simmons, Chief Executive, Alzheimer Scotland

The discussion of how to implement the learning topics into my working environment was second to none. MacLennan Norman’s understanding of conflict and ways to resolve to allow both parties win/win was very beneficial.

Senior Property Manager, Scottish Property Agents

I found MacLennan Norman a highly skilled, professional organisation. Their tailored and personalised approach was invaluable in helping me on my job search. I particularly valued the comprehensive support in CV development, mock interviews and… Read more “Coaching”

Aitzaz Malik, Visitor Experience Coordinator National Museum of Flight

Jo’s guidance and support in helping us sift candidates and ask insightful outsider perspective questions at interview stage was very much welcomed

Senior Manager, Third Sector

I was introduced to Jayne through a mutual friend in the corporate world and I will always be grateful for that introduction. I am a Senior Manager at a large organisation and although pretty successful… Read more “Coaching”

Senior Manager, Public Body

MacLennan Norman’s enthusiasm and passion for the subject was very engaging.

HR Business Partner, Leonardo

It was during a cross roads in my career that I met Jo and her enthusiasm and energy were inspiring. At what was a particularly confusing time, Jo offered clarity and structure to my thinking… Read more “Coaching”

Kirsty Livingstone, Former Corporate Banking Regional Director

Jo and Jayne provided a very informative, not to mention entertaining, session on mediation for our lawyers. The training really got into the nitty gritty of mediation, and highlighted the significant benefits of this alternative… Read more “Alternative Dispute Resolution”

Caroline Clark, Professional Support Lawyer, Burness Paull


"Jo’s skills and experience as an organisational development specialist and accredited mediator allow her to lead large scale complex change programmes"

It’s International Day of Peace. As specialists in conflict avoidance and resolution, we are always thoughtful about the small steps each of us can take towards getting to yes...What’s your peace message? @JayneMaclennan @WilliamUryGTY #InternationalDayOfPeace

Can’t help but notice @ACOSVO currently have 4990 followers - help us smash 5000 and our chief tweeter will be ECSTATIC! Go on - click that follow button and enjoy hearing about/sharing detail about third sector leadership in Scotland.

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"Jayne has a wealth of FTSE 300 board level executive and non-executive director experience."


We work as a single team to ensure our clients receive the highest quality advice possible