What We Do 2018-04-10T10:30:05+00:00

What We Do

At MacLennan Norman we help make a difference to your organisation by providing our expertise, knowledge and experience to a range of added value services. You may know exactly what you want or, as we often find people look to us for independent critique. Our practice is to discuss and understand what your requirements are before we propose a customised solution that will help an organisation be better in what they do, or how they do it. If it matters to you it matters to us.

Our approach is friendly and personable with skilled and experienced Directors Jo and Jayne MacLennan providing pragmatic and impactful advice on how to get better results. It’s important to us that clients experience a sense of being valued throughout the process and our own values underpin the way we work.

With Jayne and Jo’s backgrounds and wide experience in business, public and the third sector we offer a range of services from big picture strategies to the fundamentals of how to get the best out of people. We can simply design and advise on the solution or we can stay with clients to take them through the transformation process start to finish.

It has been our experience that this flexible and innovative style allows us to work with all sizes and types of organisations and at all stages of their development. We would be delighted to talk to you on an informal and confidential basis.


Organisational Development
Change management
Culture development
Executive coaching
Talent management
Team effectiveness
Customer Experience
Customer satisfaction
Complaints handling
Customer loyalty
Business Strategy
Business planning
Cost reduction
Mergers & acquisitions
Performance improvement
Process redesign
Dispute Resolution
Commercial mediation
Workplace mediation
Resilience training


We work as a single team to ensure our clients receive the highest quality advice possible